Frequently Asked Questions
We know how much time and money you are investing in your vacation, and we know you will have questions. To save you time and, hopefully, help you in your planning process, we have tried to anticipate and provide answers to the most frequently asked questions we hear in our office:
1. Is there a minimum stay required?
For stays of less than 6 nights, there is a Short-Stay fee, which covers the short turnaround for house cleaning. This fee varies based on the total cost of the reservation. Additionally if your stay is for 3 nights or less, there is an administration fee of $75.00.
2. Is there daily housekeeping?
Included in your rental fee is one cleaning (performed upon your departure), unless otherwise indicated in your rental terms. For any additional cleaning services, if desired, please contact our office (407-870-1600) for availability and rates. There is a minimum 24-hr notice required for additional cleans and for stays of less than 6 nights, there is a Short-Stay fee, which covers the short turnaround for house cleaning. This fee varies based on the total cost of the reservation.
3. What time is check in?
The regular check in time is 4:00pm, Eastern Time.
4. Do I need to check in at the office?
There is no need to come by the office to check in, provided all monies for your stay have been received. Once we have received your signed and completed rental agreement (Registration Form), including your credit card information, we will send the access codes required to access your home. These codes will access the lock box at your home, which contains your house key. They may also, if necessary, include security gate codes, if your home is located in a gated community. Once you have received these codes, simply obtain driving directions to your home via MapQuest or MapBlast, and proceed directly to your vacation home.
5. How do I get the key to my house?
Once we have received your signed and completed rental agreement (Registration Form), including your credit card information, we will send the access codes required to access your home. These codes will access the lock box at your home, which contains your house key. They may also, if necessary, include security gate codes, if your home is located in a gated community. Once you have received these codes, simply obtain driving directions to your home via MapQuest or MapBlast, and proceed directly to your vacation home.
6. What time is check out, and what do I need to do to check out?
Please remember that check out time is no later than 10:00 a.m. unless prior arrangements have been made with our office (407-870-1600). The house keeping staff will be arriving shortly after 10:00am to perform a routine inventory and home inspection to the house, so please be sure to report any damages or breakages during your stay prior to your departure to eliminate any claim on your credit card. Just make sure to lock up, be sure to return the house key to the lock box to avoid unnecessary charges to your credit card, and have a safe trip home. By-the-way, take care to check you have packed all your personal belongings. Unfortunately, the management cannot be held responsible for any items left behind.
7. What happens if I do leave personal items behind?
The management cannot be held responsible for personal items left in the homes once you have checked out and left the area. If you should leave something behind, and contact us within the first week after you’ve checked out, we will be happy to ship the items to you. However, you would be responsible for the cost of shipping. As we do not have the space available to store items left behind, if no one claims them within the first week, unfortunately, we must dispose of them.
8. What is the Accidental Rental Damage Insurance (ARDI) Fee and what does it cover?
Accidental Rental Damage Insurance Fee – These properties are privately owned and the Guest is expected to take reasonable care of it and occupy it in a quiet and dignified manner. All damages and breakages will be covered by the ARDI fee up to a value of $1500.00. Any deliberate damage or gross negligence will not be covered by ARDI fee and will be the legal responsibility of the Guest and such costs will be charged to the Guest credit card on file. Any maintenance or repair to the premises, equipment amenities or fixtures required due to misuse will be charged to the Guest.It is very strongly recommended that Kool Aid (as well as other colored punches and grape juices) should not be consumed in the home and that bleach or any other product containing bleach should not be used in the home. The resulting stains/marks cannot be removed from carpets or upholstery and may result in damage well in excess of $1500.00. Damage in excess if $1500.00 will be charged to the guest’s credit card on file.It is very important that any damage be reported to Florida Leisure® immediately. Any damage not reported within 72 hours of departure will not be covered by ARDI fee and will be charged to the Guest’s credit card on file.Florida Leisure® cannot under any circumstance be held responsible or liable for any accidents or injuries to guests, however incurred, or for the loss of money, jewelry or valuables of any kind.
9. Is the $200.00 deposit applied to my balance?
Yes. The $200.00 deposit that is taken at the time of your confirmed reservation is deducted from the total amount due. Please remember: this $200.00 is a Non-Refundable reservation deposit and is not a security deposit.
10. What is the difference between a Standard home and an Executive home?
Executive homes will have more amenities than standard homes. In most cases, the Executive class homes may have upscale furnishings, a Games Room, Jacuzzi, multiple TV’s throughout the home and Internet access. An Executive home will include at least one of the above mentioned amenities, and it may have more than one or all these amenities. However, since each home is unique and furnished by the homeowner, we cannot guarantee all these amenities are included in all Executive homes.
11. What is the cancellation policy?
If you must cancel your reservation 45 days or less from your check in date, you will forfeit the entire cost of your reservation. Cancellation more than 45 days from your check in date would result in the loss of your $200 deposit. Because we know your vacation is a big investment, we strongly recommend taking advantage of the available Travel Protection Insurance we offer. This will insure that, should you have to cancel for reasons covered, you can avoid the chance of losing your entire investment. (Unfortunately, we are unable to extend this service to our overseas customers.)
12. What is Travel Protection Insurance?
Florida Leisure® is proud to offer our guests one of the best vacation rental protection policies in the industry. Travel Guard’s All Seasons Travel Plan can cover you and your vacation investment if and when the unexpected happens.
The policy costs 7.0% of your total room reservation and we recommend you purchase the insurance at the time of booking to ensure the best coverage. In addition to protecting your vacation investment, Travel Guard has other advantages including 24 hour emergency hotline and concierge services plus coverage for emergency medical expenses and transportation. For highlights or complete details, click below to download more information. This will provide a 100% refund to your trip stay with us, minus the cost of the initial Premium.
If you’d like to speak to a representative from the insurance company, you can contact Travel Guard at 1-877-249.5376 and refer to product #008573. They are available 24/7
13. Are the homes non-smoking?
There is no smoking allowed in any of our homes.
14. Are pets allowed?
There are pets allowed in a select few of our homes. Our customer specialists can advise you.
15. Is the pool heated?
Pool heat is complimentary at certain times of the year, excluding summer months and the off season on Florida Leisure® bookings. Please contact us for details.
During the summer months, temperatures are warm enough that the pool water naturally heats to a temperature of around 80-degrees, so pool heat is not needed. In the winter months, we cannot guarantee pool heat temperatures due to weather conditions.
16. Is there a Jacuzzi or Hot tub?
Most of our Executive class homes have a Jacuzzi built into the pool and are only heated if the pool is heated (i.e.: you have purchased additional pool heat or the water is already heated due to warmer summer temperatures). These are NOT “Hot Tubs” and will not reach the higher temperatures usually associated with hot tubs. We currently manage a few homes that have above-ground hot tubs instead of Jacuzzis.
17. What is provided in the vacation home?
Each room of our homes is fully furnished for your comfort. Every convenience has been provided, including kitchen cookware and bakeware; enough dishware, glassware, and silverware for the maximum number of people that can be booked into the home; sufficient linens for your stay (except wash cloths); more than enough hangars in every closet; even a clock radio (if you should choose to keep track of time). There is also one roll of toilet tissue and a “starter” bar of soap provided per bathroom. There is even a washer and dryer, for your convenience. Every vacation home has central air conditioning and heat.
18. What do I need to bring and/or provide in the vacation home?
You will need to provide any food or drink you plan to consume during your stay, as well as toilet tissue, Kleenex tissue, paper towels, napkins, garbage bags, dishwashing detergent and liquid dish soap. You will also need to bring personal toiletries, such as shampoo, lotions, mouthwash, a personal hair dryer, wash cloths, laundry detergent, etc. If you are planning a trip to the beach or a water park, please bring or purchase your own towels as we do not permit towels to be removed from the homes.
19. Where do I go for groceries or any other supplies I might need?
We have provided a very informative Visitor’s Guide in each vacation home. This binder is full of valuable information for you, including locations and directions to grocery stores, gas stations, fast food and restaurants.
20. Do we have to wait until we get to the theme parks to purchase tickets?
Absolutely not! We can supply you with your tickets as well. We will be more than happy to take care of all your ticketing needs. Just visit our ATTRACTION TICKETS page and call us on our Florida Leisure® Ticket Hotline at 1 877 482 1868.
No waiting in line at the theme parks! What could be easier?
21. Is there transportation, or shuttles, to the theme parks?
Since we have many vacation homes scattered over a broad territory, it would not be possible to offer any sort of transportation or shuttle service. (In comparison, the cost of daily parking at the theme parks is much cheaper than the cost of shuttle service arranged by most of the local hotels.) Also, using your own transportation gives you the flexibility to come and go as you please, instead of being held to someone else’s schedule.
22. Will there be shopping and dining near my Florida Leisure vacation home?
All of our vacation homes are conveniently located within minutes of shopping, dining, all of the theme parks and beautiful golf courses.
23. What happens if something in the house isn’t working?
We make every effort to ensure that the home is properly maintained and that all the equipment is in good working order. However, from time to time problems do occur, and with that in mind we provide a special phone number for you to call should you require maintenance service. This number is monitored 7 days a week during normal business hours. On the rare occasion that something major should occur outside business hours, such as an air conditioning problem, we provide a 24/7 emergency pager.
24. Are Florida Leisure’s vacation homes associated with time share?
No. All of our Orlando vacation homes are privately owned and managed by us.
25. How can I find out about what is happening in Central Florida during my visit?
This is a great question and a visit to FloridaLeisure.com will help you learn about local events, places to go as well as hints and tips on how to create a memorable vacation.
26. Why Choose Us?
We hope we have answered all of the most commonly asked questions.
If you have a question we have not addressed,
please feel free to give us a call at 407-870-1600.
Our friendly and knowledgeable staff will be happy to help you.
We look forward to your visit!